Account
Yes! With our SimplePay budget plan, you will receive a bill each month for the same amount, making it easy to budget ahead. The amount will be an average of your bills from the last 12 months. Every six months we will review and make sure your bill is in line with the actual costs. The SimplePay plan goes great with our AutoPay service, since you'll know exactly how much to pay and when in advance. Learn more about SimplePay.
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Receive and pay your bill online through our eBill service or through your own online billing provider.
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Use AutoPay (electronic funds transfer). With AutoPay, we’ll automatically deduct your payment from your checking account on the date indicated on the bill (approximately 23 days after we mail your bill each month). To sign up, Enroll in AutoPay or complete the form on the back of your bill payment stub.
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Make a SimplePay through our ePayment service or by calling us at 800.750.4000 (and still receive paper bills). Go paper-and worry-free by combining AutoPay and eBill, our online billing service.
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Mail your payment to Central Maine Power Company
Remittance Processing
83 Edison Drive
Augusta, Maine 04336 -
Pay In Person Bring your payment to one of our approved pay agents (nearly 1,100 supermarkets or other businesses) – and any Walmart and K-Mart location nationwide – and it will post to your account the next business day. To find the pay agent nearest you.
We offer you several ways to pay your bill:
If I sign up for eBill service or enroll with another online billing provider, can I also enroll in AutoPay service and have my bill payments automatically deducted from my checking account?
Yes. If you're already paying your bill online through a billing service provider and want to enroll in AutoPay service, just sign up on AutoPay
Central Maine Power provides transmission and delivery of electricity. CMP is not a supplier and does not generate or sell electricity. The Maine Public Utility Commission chooses the Standard Offer (default) supplier using competitive bids to supply electricity at the best price. You may also shop for and choose another supplier if you prefer. Full details are on the Choose a Supplier page.
My Account
- Click on Log In
- Follow the instructions as they are displayed to log in or to create your Online Services Login ID and Password.
- To create a Login ID and Password, you’ll need to enter your account number.
- Click on Forgot Your Login ID?
- Enter an account number associated with your Login ID and your Password.
- Your Login ID will be displayed and you will be able to access our Online Services.
- From the website, click on the "help" option next to the log in option.
- Make a selection between Forgot User ID or Forgot Password.
- Enter the Account number OR email address associated with the account.
- Answer the security question.
- Enter a new password and confirm your password.
- Click on submit - you should receive an email instantly.
(check your spam folder for the reset password email)
- Enter the User name
- Click in the “I’m not a robot” box and complete authentication.
- Click submit
- Verify account by entering the Account number OR email address associated with the account
- Answer the security question
- Sign in to your online account using your Username and Password.
- Click on the Profile tab.
- Click on Change Your Password and follow the instructions.
- At this time, the Username initially selected cannot be changed.
- Reset password emails are sent instantly, if you have not receive the reset password email yet, check your spam folder.
Smart Energy
By using energy wisely, you can increase the comfort of your home, help protect the environment and better manage your energy costs. We have 76 low-cost, no-cost energy saving tips for your heating and cooling, kitchen, bath, laundry, attic, basement, water heater, living areas and the exterior of your home.
Switching to light-emitting diodes (LEDs) or compact fluorescent light bulbs (CFLs) is an easy way to use energy safely and wisely. It’s a change that will go a long way in helping you to reduce energy waste, greenhouse gas emissions, and the amount you spend on energy costs.
If you have a single meter with a system that generates electricity, the generation will appear in channel 20. If you have multiple meters to measure electricity consumed and electricity generated then you will see two different service point identification numbers and both meters will display data in channel 10.
You can use the .csv format data to conduct an analysis of your electricity usage in a personal spreadsheet. Or, you can use the .xml format with Green Button apps available online that will analyze your hourly electricity usage data.
We have the latest password and security protections in place to prevent others from accessing your personal data. You data can only be downloaded through the secured log in to your account.
Please send us an email with your questions. Please choose “Green Button” from the list of topics as the primary reason for your correspondence to expedite.
Outage
You can report a power outage through our Outage Reporting Form or by calling 800.696.1000.
Sign up for Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online account to sign up. You can also visit Outage Central to view estimated restoration times.
Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.
Visit our website for outage updates, the latest news releases, and LifeLight Support.
Safety
View our Storm Safety Checklist for more information and additional storm safety tips.
Keep flashlights, a battery-powered radio and fresh batteries handy.
Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
Keep a supply of non-perishable food and bottled water on hand.
If you have a cell phone, make sure the battery is fully charged.
Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
There are several electrical safety myths that you should be aware of. Please visit our website Safety Myths to view some of the common misconceptions such as “Tires are electrical insulators.” They are actually conductors, not insulators.
Call Before You Dig – 811
If you are planning to do any excavation on your property it's Maine law to contact Dig Safe® before you begin. http://www.digsafe.com/
- Keep flashlights, a battery-powered radio and fresh batteries handy.
- Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)
- Keep a supply of non-perishable food and bottled water on hand.
- If you have a cell phone, make sure the battery is fully charged.
- Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
- Visit Storm Safety for more information and additional storm safety tips.
Support
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.696.1000 for electricity outages or trouble.
To report an electricity outage, please call 800.696.1000 or visit Outage Central.
Customer Service: 800.750.4000 (7:30 a.m. - 6 p.m., Monday - Friday)
New Service: 800.750.4000 (7:00 a.m. - 4:00 p.m., Monday - Friday)
Payment Arrangements: 800.686.4044
Hearing/Speech Impaired (TTY): Dial 711
Dig Safe: 811
Go to our online Order Publications to request frequently used information for your home. You can also view publications and additional materials or print out our order form.
