Our Alerts service allows you to receive important information for your home or business.
Outage Alerts: receive information when a power outage occurs including our estimate of when the power will be restored.
Usage Alerts: receive updates and alerts about your electricity usage and cost - all provided by your smart meter.
Please sign up for our Alerts so you can get the information you need the way you want it.
To sign up for Alerts, please log in to your online account here, or it’s easy to create an account if you don’t have one.
Once you log in to your account, click the “Manage Alerts” button. Add your contact information for the alerts you want to receive, check the box to agree to the terms and conditions, then click the “Save Preferences” button at the bottom of the page.
This is a free service for you, but standard text message and data rates from your cellular provider may apply. Check your mobile plan for details.
You will be able to start receiving Alerts about an hour after you sign up.
There are a few different scenarios that can cause a user not to receive a registration text message.
Unsupported mobile carrier: At this time, our Alerts are supported by major mobile phone carriers and most others. US Cellular currently does not support sending text(s) longer than 160 characters from company "short codes" such as 267898 (CMPTXT). We are continually looking for ways to enhance our Alerts and anticipate adding more mobile carriers in the future.
Text messaging blocked: If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text(s). Please contact your mobile provider to ensure that text messaging is enabled.
Short code messaging blocked: If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 267898 (CMPTXT). Please contact your mobile carrier to change your account setting to allow short code messaging.
The number of messages you receive will vary based on the types of alerts you choose to receive and the preferences you set.
You choose how you want to receive Alerts. You can receive them by text, email, and/or phone - choose the options and preferences that work best for you!
Yes, you can add up to five contacts for each type of delivery method. (text, email, and/or phone)
Yes. You can sign up to receive Alerts for each account in your name. Please set your contact information and preferences for each account.. If you choose to receive Outage Alerts and a power outage is affecting your service at multiple locations, you will receive separate Outage Alerts for each location.
I have an elderly mother who lives alone and I would like information about outages impacting her. Can I receive Outage Alerts for her account?
Yes. Simply have the account holder add your contact information to receive Alerts for that person's account.
I have a seasonal camp that I use in the summer, but I leave power on when I'm not there. Will I receive Outage Alerts if my camp loses power?
If you have signed up to receive Outage Alerts and we detect a power outage at your location, you will receive Outage Alerts. We use several factors to determine which customers are affected by a power outage, including information from smart meters and reported outages by customers. Sometimes our outage prediction will miss some customers that are affected by a power outage, so they would not receive outage alerts. You can always check our online outage map or outage listing page to see if there is an outage in your area.
If I’m away from home for an extended period of time, can a friend or relative receive Outage Alerts for my account?
Yes, just add your friend or relative's contact information in your preferences. You can add up to five contacts for each type of delivery method (text message, email, and/or voice message).
Yes. Power outages can occur at any time, and if there are certain hours you would not like to receive messages from us, you can set a Do Not Disturb time period. When you sign up for Alerts, the default setting for this preference suspends alerts between 10 PM at night and 8 AM the next morning. You can change this setting by logging in to your online account.
You can set your own Do Not Disturb time period. When you sign up for Alerts, the default setting for this preference suspends alerts between 10 PM at night and 8 AM the next morning. You can change this setting by logging in to your online account.
You'll be able to start receiving Outage Alerts about an hour after you sign up. Once you sign up for Outage Alerts, we will notify you when we detect a power outage at your location, and provide an estimated time when power will be restored. We will notify you if that estimated time changes, and we will notify you once power has been restored.
If you sign up for Outage Alerts while your power is out, you will be able to start receiving outage alerts in about an hour.
Yes. You will receive Outage Alerts with the time we estimate power will be restored. If we update that time estimate, we will send you another alert.
Yes. If you have signed up for Outage Alerts, you will receive an alert if we detect a power outage at your location, based on our outage prediction models.
The estimated restoration time has passed and my power is still out. Do I need to report my outage again?
No. If your power is out, our first priority is to get your power back on as quickly and safely as possible. We will do our best to keep you informed and provide estimated restoration times that are accurate and up to date.
We use several factors to determine which customers are affected by a power outage, including information from smart meters and reported outages by customers. Sometimes our outage prediction will miss some customers that are affected by a power outage, so they would not receive outage alerts. You can always check our online outage map or outage listing page to see if there is an outage in your area..
Also, messages we send could get delayed or not delivered by your wireless carrier if your wireless signal is poor, or there is extremely high wireless traffic.
We use several factors to determine which customers are affected by a power outage, including information from smart meters and reported outages by customers. Sometimes we may predict that a nearby outage caused you to lose power when it really didn’t.
When a power outage occurs, we estimate when power will be restored using the best information we have at the time. As we gather more information about the cause of an outage, or the repairs that are needed to safely restore power, we may update the estimated time power will be restored. You will receive an alert with the new time estimate, as well as confirmation when your power has been restored.
I received an alert that my power is out, but there is no time estimate for when power will be restored. Why?
Sometimes severe weather can cause extensive damage and widespread outages. In these cases, damage assessment is more complex. Severe weather may linger and, of course, securing public safety is the first priority and providing an estimated time when power will be restored may take a bit more time. We will send updates with an estimated restoration time.
Please check the circuit breaker at your property. If resetting circuit breakers does not restore power, please report your outage online or by calling 800.696.1000. There may be additional damage at your location that caused the outage.
Yes. You can report an outage online or by calling our outage line at 800.696.1000.
You'll receive a weekly alert with your current bill-to-date progress, leading up to your bill each month. this alert is sent 7, 14, 21, and 28 days from when your billing period started, so the day you receive the alert may change from month to month.
The Do Not Disturb time only applies to Outage Alerts.
Usage Change alerts let you know when there has been a change in your electricity usage. There are a number of factors that can affect your electricity use. For example, you might have a faulty device or appliance in your home, such as a water pump being stuck on. Or you might receive this alert if you make a large seasonal change in your electricity usage, such as using a pool in the summer, or using a heat pump or electric heat during the winter. Or, your usage may change based on the number of people at your house. Your electricity usage is probably a lot lower when you're away on vacation, and may go up if you have friends or family staying with you.
If you want to learn more about your electricity usage, you can use Energy Manager service, enabled by your smart meter. More information about Energy Manager.
Why don't I see an option to choose Usage Alerts after I sign in to my account and go to the Alerts enrollment page?
Usage Alerts are available to residential and small business customers that have a smart meter. A small number of customers that have more than one meter on their account may not be able to receive Usage Alerts at this time. If you want more information on this, please contact us and provide your account number and name so we can look into it for you.
Usage Alerts provide an approximate cost for the electricity used during your current billing period. Some costs aren't included, such as taxes, prior balances, or late fees. Also, part of your electricity cost comes from your electricity supplier. You can choose from several electricity suppliers and pricing options, and the supply price we use for Usage Alerts may not match the electricity supply choice you have chosen.
Usage Alerts use information received each day from your smart meter. If we are not receiving information regularly from your smart meter, it may delay or prevent Usage Alerts from being sent to you. Also, if your smart meter was recently replaced, you may not receive Usage Alerts until your next billing cycle. Please contact us and provide your name and account number so we can follow up on this for you!
New Texting Option
Do I need to be signed up for both Usage Alerts and Outage Alerts to be able to use the texting option?
You can be signed up for just Usage Alerts, just Outage Alerts or both Usage and Outage Alerts to use the texting option.
I have multiple accounts in my name. If I text BAL, STATUS or USAGE how will I know which account I’m getting the information for?
You will receive a text asking you to select the account you want to view. For example, “reply 1 for 123 Main St, reply 2 for 456 Maple St.
There is no limit to the number of accounts you can have.
Your text message will read “no payment due at this time.”
You will receive the most up-to-date information that we have at the current time.
Our alerts will be delivered from the following numbers or email addresses:
Text: 267898 (CMPTXT)
Our alerts are an automated service and the email address that delivers them are not monitored. There are several links provided in the email alert that you can use to contact us.
Changing or Ending your Alerts Communications
When you move, you will have a new account number for your new address. Please sign up again with your new account number to receive Alerts.
Before you change your cell phone number, please text STOP to 267898 to stop receiving Alerts at that number. You can also log in to your online account and delete your cell phone number, and to add your new cell phone number.
Please text UNENROLL to 267898 to unenroll from individual alerts that you currently receive. Text STOP to stop receiving all alerts by text message at that number. You can also log in to your online account and remove your contact information.
We want your feedback! Please tell us why you no longer want this service or what we can do to improve this service for you. Thank you.