CMP STATEMENT ON MUNICIPAL ACCOUNTS
Company clarifies recent media coverage on Buckfield fire station
Media coverage, and well-meaning officials in Buckfield, have misinterpreted our efforts to maintain contact with the community and determine a path forward to help bring the town’s accounts current. Our customer service people tried numerous times to contact the Town of Buckfield, and when we could not reach them via phone or email, a CMP employee visited in person to check in and understand the challenges. At NO POINT was the suggestion of power disconnection made. Still, we apologize to the town and its residents for any concern our visit caused. Our goal is always a positive customer experience and clearly, we missed the mark here. We are investigating processes and procedures and will reinforce these with employees immediately.
To be clear, again: Central Maine Power will not ever disconnect a fire station, police station or other critical municipal safety facility. Our practice is to call and / or email municipal customers, and if unable to reach them, send an employee to the location to discuss the account and offer assistance. Our municipal leaders are extremely busy people and valued customers, and we try to maintain an ongoing dialogue with them to ensure we are meeting local needs. We will work harder to prioritize communication with all our valued municipal customers, to avoid this type of misunderstanding in the future.
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About CMP: Central Maine Power Company (CMP), a subsidiary of AVANGRID, Inc., is Maine’s largest electricity transmission and distribution utility. Established in 1899 and based in Augusta, Maine, CMP serves approximately 636,000 customers across 346 communities in central and southern Maine. It operates approximately 23,500 miles of distribution lines and 2,900 miles of transmission lines. Over the last decade, the company has invested approximately $3.5 billion in Maine system infrastructure. In 2019, CMP was named Large Business of the Year by the Kennebec Valley United Way. For more information, visit www.cmpco.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $36 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit www.avangrid.com.
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