COVID-19 and Our Response

Your safety and the safety of our communities is our priority. As the situation surrounding the coronavirus continues to evolve, we are taking extra measures to ensure the ongoing safety of our customers and employees while delivering safe, reliable service to you.
 

• Please call us at 800.750.4000 if you would like to discuss your account and manage your payments.
  
• You may qualify for assistance. Please visit our Help With Bill page or call to learn more. If you’re found eligible for HEAP you may also qualify for ELP and AMP!
• HEAP funds are available — apply today at your local Community Action Agency. If you have been denied in the past and are experiencing a change in your income due to COVID-19, please contact your local CAP agency, today. For more information, visit Help With Bill.

We strongly encourage you to use our digital tools:

• Use our website to pay your bill, view outage information, start new service and more.
• Download our new FREE Mobile App today and manage your account anytime, anywhere in just a few clicks!
• From the App Store or from the Google Play Store
• Text App to 267-898 and have a link sent to your phone!
• Call our self-service number 800.750.4000 anytime 24/7 to pay your bill, check your account balance and more.
• Make a one-time payment online at your convenience. You may also enroll in eBill to receive and pay your bill online.
• Access Energy Manager to understand your usage.
• Email your non-urgent requests to customer.service@cmpco.com

For your safety, please note the following service adjustments:

• Pay in Person: We encourage you to pay online. If you must pay in person, please confirm whether locations are open before traveling.
• Scam Alert: We have recently received reports of scammers attempting to take advantage of the current public health crisis. We urge customers to be on the alert.
• Learn more about how to protect yourself from scams.
• Report coronavirus fraud and get more info at justice.gov/coronavirus.