Customer Service Guarantee
We are committed to providing you with timely, courteous customer service.
If, at any time, we don't live up to our commitment, we want to hear from you. At CMP, we back quality customer service with the following guarantee:
We Guarantee the amount of your bill is accurate and that it will be delivered on time. If there is ever a mistake we will, of course, correct it. We will also provide you with an additional credit of $25, to apologize for the error.
We Guarantee our scheduled appointments. If we can't keep a scheduled appointment, we'll let you know at least 4 hours in advance. If we don't notify you, we'll credit $25 towards your account.
We Guarantee your new service connection date. If we don't connect your new electric service by the date promised, the delivery charges on your first electric bill will be free (up to $250).
Meter reading: If, for any reason, we are unable to read your meter, the $25 additional credit will not be applied.
Storms and emergencies: When there's a widespread outage, our top priority is restoring power to our customers. Therefore, our guarantee does not apply for scheduled appointments and new service when CMP suspends normal business operations because of storm conditions or other emergencies.
For your safety and the safety of our employees, certain appointments may be rescheduled due to weather conditions that pose a safety hazard. While we cannot guarantee the weather, or these appointments, we do thank you for your understanding.
We invite you to meet Linda Ball - CMP’s new Vice President of Customer Service.
She has worked her way up from customer service representative to call center manager to director of smart meters. Her broad experience makes her uniquely suited to lead customer service and she looks forward to her new role.
And she introduces herself in the video below.