Customer Service Guarantee
We invite you to meet Linda Ball - CMP’s new Vice President of Customer Service. She has worked her way up from customer service representative to call center manager to director of smart meters. Her broad experience makes her uniquely suited to lead customer service and she looks forward to her new role.
Here Linda speaks to WGAN's Ken and Matt and provides an update to customers.
And she introduces herself in the video below.
We are committed to providing you with timely, courteous customer service.
If, at any time, we don't live up to our commitment, we want to hear from you. At CMP, we back quality customer service with the following guarantee:
We Guarantee our scheduled appointments. If we can't keep a scheduled appointment, we'll let you know at least 4 hours in advance. If we don't notify you, we'll credit $25 towards your account.
We Guarantee the amount of your bill is accurate. If there is ever a mistake we will, of course, correct it. To thank you for bringing it to our attention, we will also provide you with an additional credit, equal to the amount of the error (up to $10). This additional credit does not apply if we are unable to read your meter for any reason.
We Guarantee your new service connection date. If we don't connect your new electric service by the date promised, your delivery charges on your first electric bill will be free (up to $250).
We're proud of our customer service record. We closely monitor our performance to make sure we're living up to the standards we've set for us in a wide range of activities.
When there's a widespread outage, our top priority is restoring power to our customers. Therefore, our guarantee does not apply when we suspend normal business operations because of storm conditions or other emergencies.