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Energy Manager for Business FAQs
Data is refreshed each morning.
You will see data the morning following registering an account or adding an additional account to your profile.
Demand is the rate at which electricity is used at any one given time. Demand is measured in kilowatts (kW). Demand meters measure both kW and kWh. To measure demand, electric meters record the average demand usage over each 15-minute period and record the highest (peak) period for the billing cycle.
Your data is private and secure. Data can only be accessed through the secure login.
You can download your data when you log into your account. Just click the button "Download My Data" on the lower right side.
We receive data from your smart meter once per day. The data is validated before it is loaded into Energy Manager for Business. The data in Energy Manager for Business will be between 20 and 40 hours old.
Energy Manager for Business presents 15 minute or hourly interval data received from your smart meter each day. Your bill is based on readings from your meter at the beginning and end of your billing cycle. Occasionally individual meter readings are not received, which could cause the usage represented in Energy Manager for Business to differ from the usage information represented in your bill. You can note any missing individual meter readings at the bottom of the load analysis or usage and variance reports in a warning message.
You can compare your usage to temperature and to heating and cooling days by using the Trending Report in the Energy Analysis tab.
Please see the tutorial for step by step instructions with screen shots.
- Click “Select Meters” on any of the report tabs,
- Choose the tab called “Switch Customer”
- In the account number field enter “0” (a zero), then your account number with no spaces or dashes.
- Choose “Filter Selection”
- Click the radio button next to the meter that appears on the right hand side of the screen.
- Choose “select”.
- On the meter list screen click the box next to the meter
- Click “select” at the bottom of the screen.
