Help With Your Bill

We strive to provide you with reliable electricity delivery. 

Our work doesn't stop there - we also have many services designed to meet the variety of needs for you and your family.

Friend Alert

Our Friend Alert Third Party Notification service offers you extra peace of mind.  A friend, agency or organization you designate will receive a copy of any important notices we may send to you.  For more information, please call us at 800.750.4000.

Hearing and Speech Impairment Assistance

If you use a telephone (TTY) device in your home, just dial 711 and ask the Maine Relay Service operator to contact us at 800.750.4000.

Electricity Lifeline Program

The Electricity Lifeline Program (ELP) offers qualified low-income customers a credit on their electric bill. This credit is based on household income and estimated electricity usage. This credit is applied to your bill in one lump sum. See our fact sheet for more information.

Arrears Management Program

The Arrears Management Program (AMP) offers qualified low-income customers help in reducing their past due balance. See our fact sheet for more information.

Lifelight Service

If you have life support systems or other special needs that depend on electricity service, you will be notified of planned interruptions of service for scheduled maintenance or repairs. And, we'll contact you during extended unplanned outages with information to help you plan for your needs. For more information, see our fact sheet. To apply for this service, please print and fill out this form. Please contact your healthcare provider to approve your need for medical equipment.

Local Community Action Program (CAP) Agencies

Contact your local CAP Agency to apply for benefits to help pay your utility bills.

More information

If you are interested in learning more or enrolling in any of these free services, contact us or call us at 800.750.4000.

Providing Proof of Identification

If you have been asked to provide proof of identification, please go to this page with instructions and download the Application for Electric Service, have it notarized, and return it to us.