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Help With Your Bill
We strive to provide you with reliable electricity delivery.
Our work doesn't stop there - we also have many services designed to meet the variety of needs for you and your family.
Friend Alert
Our Friend Alert Third Party Notification service offers you extra peace of mind. A friend, agency or organization you designate will receive a copy of any important notices we may send to you. For more information, please call us at 800.750.4000.
Hearing and Speech Impairment Assistance
If you use a telephone (TTY) device in your home, just dial 711 and ask the Maine Relay Service operator to contact us at 800.750.4000.
Electricity Lifeline Program
The Electricity Lifeline Program (ELP) offers qualified low-income customers a credit on their electric bill. This credit is based on household income and estimated electricity usage. This credit is applied to your bill in one lump sum. See our fact sheet for more information.
Arrears Management Program
The Arrears Management Program (AMP) offers qualified low-income customers help in reducing their past due balance. See our AMP fact sheet for more information. You can find the State of Maine Arrears Management Program application form here.
Local Community Action Program (CAP) Agencies — Additional HEAP funds available
The CAP agencies are continuing to accept applications for the Heating and Energy Assistance Program (HEAP). Agencies are allowing extra time to submit documentation and are considering the household income on the day of the application to determine your eligibility.
If you have been denied in the past and are experiencing a change in your income due to COVID-19, we encourage you to contact your local CAP agency.
Contact your local CAP Agency to apply for benefits to help pay your utility bills.
| Location | Address |
|---|---|
Augusta Area: |
Kennebec Valley Community Action Buker Community Center 22 Armory Street Augusta, Maine 04330 Tel: 800.542.8227 Tel: 207.622.4761
|
Bangor Area: |
Penquis Community Action Program 262 Harlow Street Bangor, Maine 04402.1162 Tel: 800.215.4942 Tel: 207.973.3630
|
Bath Area: |
Kennebec Valley Community Action 62 Middle Street Wiscasset, Maine 04578 Tel: 207.849.1500 Tel: 800.542.8227
|
Belfast Area: |
Waldo Community Action Partners 9 Field Street, P.O. Box 130 Belfast, Maine 04915 Tel: 800.498.3025 Tel: 207.338.3025
|
Biddeford Area: |
York County Community Action Corp. 15 York Street / Building 9 Biddeford, Maine 04005 Tel: 800.644.4202 Tel: 207.283.2402
|
Dover-Foxcroft Area: |
Penquis 50 North Street Dover-Foxcroft, Maine 04426 Tel: 800.215.4942 Tel: 207.564.7116
|
Ellsworth Area: |
Washington Hancock Community Agency 248 Bucksport Road Ellsworth, Maine 04605 Tel: 207.664.2424 |
Farmington Area: |
Western Maine Community Action Corp. 20A Church Street, P.O. Box 200 East Wilton, Maine 04234 Tel: 800.645.9636 Tel: 207.645.3764
|
Kittery Area: |
York County Community Action Corp. 120 Rogers Road Kittery, Maine 03904 Tel: 800.965.5762 Tel: 207.439.2699
|
Lewiston Area: |
Community Concepts 240 Bates Street Lewiston, ME 04240 Tel: 800.866.5588 Tel: 207.795.4065
|
Portland Area: |
The Opportunity Alliance 50 Lydia Lane South Portland, Maine 04106 Tel: 207.874.1175 Tel: 877.429.6884 |
| And |
222 St. John Street, Suite 207 Portland, ME 04102 Tel: 207.553.5910 Tel: 877.429.6884 |
Rockland Area: |
Penquis Community Action Program 315 Main Street Rockland, Maine 04841 Tel: 800.215.4942 Tel: 207.596.0361
|
Sanford Area: |
York County Community Action Corp. 6 Spruce Street Sanford, Maine 04073 Tel: 800.965.5762 Tel: 207.324.5762
|
Skowhegan Area: |
Kennebec Valley Community Action Program 26 Mary Street Skowhegan, Maine 09476 Tel: 800.542.8227 Tel: 207.474.8487
|
South Paris Area: |
Penquis Community Concepts, Inc. 17-19 Market Square South Paris, Maine 04281 Tel: 800.866.5588 Tel: 207.743.7716
|
Waterville Area: |
Kennebec Valley Community Action Program 97 Water Street Waterville, Maine 04901 Tel: 800.542.8227 Tel: 207.859.1500 |
More information
If you are interested in learning more or enrolling in any of these free services, contact us or call us at 800.750.4000.
Providing Proof of Identification
If you have been asked to provide proof of identification, please go to this page with instructions and download the Application for Electric Service, have it notarized, and return it to us.
