Help With Your Bill

We strive to provide you with reliable electricity delivery. 

Our work doesn't stop there - we also have many services designed to meet the variety of needs for you and your family.

Friend Alert

Our Friend Alert Third Party Notification service offers you extra peace of mind.  A friend, agency or organization you designate will receive a copy of any important notices we may send to you.  For more information, please call us at 800.750.4000.

Hearing and Speech Impairment Assistance

If you use a telephone (TTY) device in your home, just dial 711 and ask the Maine Relay Service operator to contact us at 800.750.4000.

Electricity Lifeline Program

The Electricity Lifeline Program (ELP) offers qualified low-income customers a credit on their electric bill. This credit is based on household income and estimated electricity usage. This credit is applied to your bill in one lump sum. See our fact sheet for more information.

Arrears Management Program

The Arrears Management Program (AMP) offers qualified low-income customers help in reducing their past due balance. See our fact sheet for more information.

Lifelight Service

If you have life support systems or other special needs that depend on electricity service, you will be notified of planned interruptions of service for scheduled maintenance or repairs. And, we'll contact you during extended unplanned outages with information to help you plan for your needs. For more information, see our fact sheet. To apply for this service, please print and fill out this form. Please contact your healthcare provider to approve your need for medical equipment.

Local Community Action Program (CAP) Agencies

Contact your local CAP Agency to apply for benefits to help pay your utility bills.

Augusta Area:

Kennebec Valley Community Action Buker Community Center

22 Armory Street

Augusta, Maine 04330

Tel:800.542.8227

Tel:207.622.4761

Kittery Area:

York County Community Action Corp.

120 Rogers Road

Kittery, Maine 03904

Tel:800.965.5762

Tel:207.439.2699

Bangor Area:

Penquis Community Action Program

262 Harlow Street

Bangor, Maine 04402.1162

Tel:800.215.4942

Tel:207.973.3630

Lewiston Area:

Community Concepts

240 Bates Street

Lewiston, ME 04240

Tel:800.866.5588

Tel:207.795.4065

Bath Area:

Kennebec Valley Community Action

62 Middle Street

Wiscasset, Maine 04578

Tel:207.849.1500

Tel:800.542.8227

CumberlandCounty Area:

The Opportunity Alliance

50 Lydia Lane

South Portland, Maine 04106

Tel:207.874.1175

Tel:877.429.6884

Belfast Area:

Waldo Community Action Partners

9 Field Street, P.O. Box 130

Belfast, Maine 04915

Tel:800.498.3025

Tel:207.338.3025

Rockland Area:

Penquis Community Action Program

315 Main Street

Rockland, Maine 04841

Tel:800.215.4942

Tel:207.596.0361

BiddefordArea:

York County Community Action Corp.

15 York Street / Building 9

Biddeford, Maine 04005

Tel:800.644.4202

Tel:207.283.2402

Sanford Area:

York County Community Action Corp.

6 Spruce Street

Sanford, Maine 04073

Tel:800.965.5762

Tel:207.324.5762

Dover-FoxcroftArea:

Penquis

50 North Street

Dover-Foxcroft, Maine 04426

Tel:800.215.4942

Tel:207.564.7116

South Paris Area:

Penquis

Community Concepts, Inc.
17-19 Market Square

South Paris, Maine 04281

Tel:800.866.5588

Tel:207.743.7716

Ellsworth Area:

Washington Hancock Community Agency

248 Bucksport Road

Ellsworth, Maine 04605

Tel:207.664.2424

Skowhegan Area:

Kennebec Valley Community Action Program

26 Mary Street

Skowhegan, Maine 09476

Tel:800.542.8227

Tel:207.474.8487

Farmington Area:

Western Maine Community Action Corp.

20A Church Street, P.O. Box 200

East Wilton, Maine 04234

Tel:800.645.9636

Tel:207.645.3764

Waterville Area:

Kennebec Valley Community Action Program

97 Water Street

Waterville, Maine 04901

Tel:800.542.8227

Tel:207.859.1500

More information

If you are interested in learning more or enrolling in any of these free services, contact us or call us at 800.750.4000.

Providing Proof of Identification

If you have been asked to provide proof of identification, please go to this page with instructions and download the Application for Electric Service, have it notarized, and return it to us.