One Year Later: CMP Policy Change Gives Time Back to Customers

The change to CMP’s meter disconnect/reconnect policy is part of the company’s commitment to finding operational efficiencies that benefit customers.


Augusta, ME — August 14, 2024 – This month marks one year since CMP announced a streamlined process for disconnecting and reconnecting the most common type of meter setup in Maine singlefamily homes, a procedure commonly performed as part of a home renovation or building an addition.

In August 2023, CMP made a process change allowing licensed electricians to perform this work without the extra step of scheduling an appointment with CMP. Previously, this work could only be performed by company staff.

New internal data from September 2023 to June 2024 shows CMP responded to 1,767 fewer requests for appointments for this type of work compared to the same period last year. This represents a faster construction schedule for more than 95% of customers and saved time for their contractors and electricians. The same data set also shows a 20% reduction in call volume regarding the meter disconnect and reconnect process in July 2024 compared to July 2023.

“Making the services we provide more accessible and convenient for our customers is a critical part of what we do every day,” said Linda Ball, Vice President of Customer Service for Central Maine Power. “It is part of our commitment to identifying operational efficiencies that benefit our customers.”

This meter process was developed through discussions with a group of licensed Maine electricians during which CMP solicited feedback about changes it could make that would allow the company to give time back to customers. To publicize the policy change, CMP held regional meetings with local electrical contractors across the state.

#  #  #

Media Contact:

Node: liferay-2:8080