CMP Customers Report Strong Customer Service Satisfaction

CMP recognizes employees serving customers every day as satisfaction remains strong at nearly 90% 

 

Augusta, ME – November 05, 2026 – Central Maine Power (CMP), a subsidiary of Avangrid Inc., is recognizing its Customer Service team for strong customer satisfaction and key accomplishments in 2026. CMP’s Customer Satisfaction Score (CSat) remained steady at 87% from 2025 to 2026. 

 

More than 150 employees are part of CMP’s Customer Service team, with more than 1,200 employees across the company working together to serve approximately 670,000 customers. 

 

“At CMP, every day is an opportunity to serve our customers with care and commitment,” said Linda Ball, President and CEO of CMP. “Customer service is part of every role at our company, from the representatives answering customer calls to the lineworkers restoring power and the teams strengthening our grid. As we head into the colder months, we’re also focused on making sure customers have the information and resources they need to better understand and manage their energy use and costs. I’m grateful to our entire team for the many ways they support our customers and communities every day.” 

 

CMP collects CSat feedback following customer interactions with the company, including after customers use CMP’s mobile app or work directly with a member of the Customer Service team. 

 

So far in 2026, CMP’s Customer Service team has answered more than 660,000 calls, responded to approximately 60,000 emails and handled more than 2,800 live chats.  

 

More than 100 representatives staff CMP’s Customer Contact Center and are trained to help customers in a wide range of situations, from preparing for extreme weather to connecting customers with programs and resources that can help them manage their energy costs. 

 

Customers can also take advantage of free digital tools to better understand and manage their energy use and costs: 

  • Usage Alerts (Delivered by text, phone, or email) – Customers receive weekly updates on their energy use and estimated costs and can set personalized targets for their own usage.  
  • Energy Manager provides a daily breakdown of energy use and provides energy saving tips to make informed decisions. 

 

Customers with questions about electricity use, assistance programs or CMP’s digital tools can speak with a Customer Service representative by calling 800.750.4000 Monday through Friday from 7:30 a.m. to 6:00 p.m. Customers can also access information through CMP’s website and mobile app. 

 

CMP also hosts Community Connection events across Maine, giving customers an opportunity to meet face-to-face with representatives, ask questions and learn more about assistance programs and tools available to help manage their energy use and costs. Find the upcoming Community Connection schedule here.