CMP Clearing Roads, Restoring Outages

Customers are advised to be prepared for lengthy outages

AUGUSTA, Maine — April 10, 2020 — Central Maine Power (CMP) has been clearing debris and downed wires across its service territory this morning and is working to restore more than 200,000 customer outages. Coordinating with state, county and local emergency management officials, CMP has focused on ensuring all hospitals and critical care facilities have power. The company is advising that given the extensive scale of outages, customers should be prepared to be without power for a couple of days and as always, directs the public never to get near a downed power line.  

Thousands of outages have occurred across all counties within CMP’s service area with the exception of York County. 

“We knew a couple of days ago that the heavy wet snow and the coastal winds could cause large numbers of outages across the state and knowing that Mainers are under a shelter in place order we began spreading the message to our customers that they should be prepared to be without power for a lengthy period,” said Doug Herling, president and CEO of CMP. “In light of the pandemic we are making sure all medical and critical care facilities have power and we will work as quickly and safely as we can to restore power for all.”

In addition to internal crews, CMP has over 230 contracted line crews and crews from sister companies as well as 150 tree crews assisting in the clearing and restoration effort today and is expecting more crews to join the restoration work later Friday.  The company asks that for the health and safety of the working crews and the public that customers not approach lineworkers on work sites.

In light of the COVID -19 pandemic the company is also directing lineworkers and field staff to take all appropriate precautions including:
- Limiting one employee per vehicle travelling to field locations
- Working in separate teams to minimize contact
- Restricting visitor access to company facilities
- Entering a customer residence only in the event of emergency and after assessing risk
- Maintaining appropriate physical distancing in the field

CMP  advises customers to use online tools, accessible at www.cmpco.com to report and monitor outages.

To ease the financial impact of the pandemic, CMP announced that it is suspending late payment and customer reconnection charges for all customers and has extended eligibility protections to customers participating in certain payment plans.  

CMP offers the following tips to prepare for the storm and stay safe and comfortable if power outages do occur.

Before a storm strikes:

  • Enroll in the free CMP Alerts service, which provides the latest information about power outages by text message, email, or voice message.
  • Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.
  • Make sure that smart phones, tablets, and other mobile devices are fully charged.
  • Fill your car’s fuel tank. 

Restoration priorities:

  • CMP follows an orderly process when restoring service that emphasizes safety and seeks to make effective use of resources.
  • CMP’s immediate concern after a storm is public safety. Restoration teams work with towns and the state to de-energize downed lines, clear roads and restore previously identified critical facilities such as hospitals and shelters.
  • Next, CMP focuses on assessing damage and repairing the backbone of the electrical system: substations, transmission lines, circuits and primary lines. Crews focus on locations where they can restore large numbers of customers at once.
  • Then, crews restore equipment and lines that serve smaller groups of customers.
  • Finally, crews focus on restoring remaining service lines to individual homes and buildings until every customer has service. This phase may begin while higher-priority work is already underway.

If you lose service:

  • To report an outage, visit Outage Central at cmpco.com. Customers may also report an outage using CMP’s 24/7 automated phone system at 800.696.1000.
  • Keep sensitive electronic appliances such as computers, TVs and stereos plugged into a surge protector, or unplug them. They could be damaged if a power surge occurs when electricity is restored.
  • Keep refrigerator and freezer doors closed. For information about food safety, visit http://www.foodsafety.gov/keep/charts/refridg_food.html.
  • Never use a stove or oven, or an outdoor grill or heater, as an indoor space heater to stay warm. Only use space heaters intended for indoor use inside or in enclosed spaces, following the manufacturer’s instructions. If you are unable to keep your home safely heated, call Maine 211 for resources.

For customers with generators:

  • Hire a licensed electrician to install permanent generators and transfer switches.
  • Properly ground all portable generators.
  • Carefully read and observe all instructions in your generator’s operating manual.
  • Never run a generator indoors, or even in an open garage.
  • If your carbon monoxide detector goes off – get out of the building immediately and call 911.
  • Do not store fuel indoors or try to refuel a generator while it’s running.
  • Refer to CMP’s web page on generator safety.

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About CMP: Central Maine Power Company (CMP), a subsidiary of AVANGRID, Inc., is Maine’s largest electricity transmission and distribution utility. Established in 1899 and based in Augusta, Maine, CMP serves approximately 624,000 customers across 346 communities in central and southern Maine. It operates approximately 23,500 miles of distribution lines and 2,900 miles of transmission lines. Over the last decade, the company has invested approximately $2.6 billion in Maine system infrastructure. In 2019, CMP was named Large Business of the Year by the Kennebec Valley United Way. For more information, visit www.cmpco.com.

 

About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a leading, sustainable energy company with approximately $34 billion in assets and operations in 24 U.S. states. With headquarters in Orange, Connecticut, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 6,600 people. AVANGRID supports the U.N.’s Sustainable Development Goals and was named among the World’s Most Ethical Companies in 2019 and 2020 by the Ethisphere Institute. For more information, visit www.avangrid.com.

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