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Outages Help

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Frequently Asked Questions

If you are experiencing a life-threatening emergency, please call 911 immediately. Otherwise, please contact us at 800.696.1000 for electricity outages or trouble.

To report an electricity outage, please call 800.696.1000 or visit Outage Central.

How We Restore Power

Our emergency service restoration plan aims to help our crews repair downed lines and restore power to customers within the shortest time possible. While restoring everyone’s power is important, getting critical facilities back on line – places like hospitals and shelters – has to be a priority. Visit How We Restore Power for more information.

Emergency Resources

Visit our website for outage updates, the latest news releases, and LifeLight Support.

Experiencing an outage? You do not need to report your outage to us – your smart meter will report it for you!

Outage Information

Sign up for Outage Alerts and you will be notified by text message, email, phone or all three. We'll keep you informed with an estimated time of restoration, and an alert when power is restored. Log in to your online account to sign up. You can also visit Outage Central to view estimated restoration times.

Storm Safety

  • Keep flashlights, a battery-powered radio and fresh batteries handy. 
  • Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.) 
  • Keep a supply of non-perishable food and bottled water on hand. 
  • If you have a cell phone, make sure the battery is fully charged. 
  • Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.
  • Visit Storm Safety for more information and additional storm safety tips.

There are several electrical safety myths that you should be aware of. Please visit our website Safety Myths  to view some of the common misconceptions such as “Tires are electrical insulators.” They are actually conductors, not insulators.

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Still Need Help? Give Us a Call

Non Emergency Contacts

Live Support Hours: Mon-Fri 7:30 a.m. - 6 p.m.
Self-Service Automated Phone Support 24x7
New Service Support Hours (select option 4): Mon-Fri 7:30 a.m. - 4 p.m.

Live Support Hours: Mon-Fri 7:30 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7
New Service Support Hours (select option 5): Mon-Fri 7:30 a.m. - 4 p.m.

Use our form to send us an email.

Self-Service Automated Phone Support 24x7
Live Support Hours: Mon-Fri 7:30 a.m. - 6 p.m.

Emergency Contacts

If you are experiencing an electricity emergency, please contact us at 800.696.1000, or use our online form to report an outage. If you are experiencing a life-threatening emergency, please call 911 immediately.

Use our online form to report an outage.

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