Customer Care FAQs

We are consistently enhancing our Customer Care system with you in mind. Many of the enhancements we make are based on actual suggestions from customers like you. Others are system upgrades that require our attention, and some are changes that will continue to improve the experience you have when doing business with us. 

Why does my bill look the way it does? 
Our bill goes through periodic enhancements based on feedback from you – our customer! While many of the features you’re accustomed to seeing have not changed, we strive to add more information about your electricity usage and important messages related to your account are on the first page of your bill. 

Has do I know if my billing schedule has changed? 
We will mail you a letter indicating any bill cycle change. 

Who do I contact if I have a question about my bill? 
Please contact customer.service@cmpco.com. We will respond to your email. 

I have been trying to contact you with a question about my bill but can’t get through. Why? 
There are times when we experience higher than normal call volumes. Your call is very important to us. We offer many services online at cmpco.com, by enrolling in My Account or through our automated telephone system. These services are available 24 hours per day and there is never a wait!  You may also contact us via email at customer.service@cmpco.com.