Customer Care FAQs

Customer Care FAQs

We have recently enhanced our Customer Care system with you in mind. Many of the enhancements we’ve made are based on actual suggestions from customers like you. Others are system upgrades that required our attention and some were changes that will continue to improve the experience you have when doing business with us.


Why has the look of my bill changed?
We heard you and enhanced our bill based on feedback from you – our customer! While many of the features you’re accustomed to seeing have not changed, we have added more information about your electricity usage and moved important messages related to your account to the front of the bill.

Is my account number different?
Yes, our new Customer Care system required an account number change but you don’t have to do a thing! All the products and services related to your account remain in place. We also added an invoice number as many of you told us that makes tracking your expenses easier.

Has my billing schedule changed?
Your billing schedule has not changed.

Who do I contact if I have a question about my bill?
Please contact We will respond to your email.

Products and Services

I am enrolled in payment options such as eBill and AutoPay. Do I have to re-enroll?
Our Customer Care system has maintained all of the products and service you have with us. These include products and services such as eBill, AutoPay, SimplePay, Outage Alerts, Usage Alerts, Energy Manager and many more. If you have questions about a particular service, please contact us at We will respond to your email.


I have been trying to contact you with a question about my bill but can’t get through. Why?
There are times when we experience higher than normal call volumes. Your call is very important to us. We offer many services online at or through our automated telephone system. These services are available 24 hours per day and there is never a wait!  You may also contact us is via email at

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