Contact Us

We welcome your comments and will respond to your questions or concerns.

In case of an emergency

If you are experiencing a life-threatening electricity emergency, please call 911 immediately.

Otherwise, please contact us at 800.696.1000 for electricity outages or trouble, or use our     
online form to report an outage.

 

If you are having trouble making a payment because the site is not displaying correctly, please follow these instructions to clear old files and fix the issue.

Ending Your Service:


Customer Care FAQs:


Email:


Phone:

  • Residential customers: 800.750.4000
    Live Support Hours: Mon-Fri 7:30 a.m. - 6 p.m.
    New Service Support Hours: Mon-Fri 7:30 a.m. - 4 p.m.
    Self-Service Automated Phone Support 24x7
     
  • Non-Residential customers: 800.565.3181
    Live Support Hours: Mon-Fri 7:30 a.m. - 5 p.m.
    Self-Service Automated Phone Support 24x7
     
  • Corporate Office: 800.565.0121
     
  • Credit & Collections: 800.686.4044

Translation services are available when calling us for support. Just ask your Customer Service Representative.

We want to speak your language! The following links are instructions regarding how to use web-based translation services based on your choice of browser.


Other Numbers:

Mailing Addresses:

  • Payments: CMP, P.O. Box 847810, Boston, MA 02284-7810
  • Customer Service: CMP, 83 Edison Drive, Augusta, ME 04336
  • Corporate office: CMP, 83 Edison Drive, Augusta, ME 04336

Frequently Asked Questions:

Energy Theft:
Property and Casualty Claim:
Shareholder Services: