Benefits programs

Avoid winter disconnection - please contact us

Please let us know if you cannot pay your bill. We may be able to help. Call us at 800-686-4044.

1. In order to avoid disconnection you must enter into a payment arrangement.

We will offer you several payment options to pay your winter electric bills in monthly payments that you can reasonably afford. In any case, you must pay all that you owe us by the following November 1st.

2. You may be entitled to financial assistance from State or local government agencies or other private sources in order to help you pay your utility bills.

To find out more about available financial assistance, ew recommend you call 211, or visit the 211 Maine web site.

We may be able to refer you to others who can help you apply for assistance. The Low-Income Assistance Program (LIAP) is available.

You may qualify for the Low-Income Assistance Program (LIAP) if:

a) If you do not receive a housing subsidy which limits the household's total housing cost, including utilities, to a fixed percentage of the household's income.

b) If your household qualifies for HEAP, your local Community Action Program (CAP) will determine eligibility based on your annual cost of electricity and your household income.

Customers who qualify for CMP's Low-Income Assistance Program may also be eligible to participate in our oxygen pump/ventilator assistance program.

Certification to receive the oxygen pump/ventilator benefit must be renewed annually for each program year. The certification form must be completed and signed by the physician and may be submitted prior to October 1, but no earlier than September 1, each year.

You can apply for CMP's LIAP Program by contacting your local Community Action Agency.

View the directory for the agency serving your location CAP Agencies directory

3. We may be able to provide you with or refer you to others who can provide no-cost energy audits, weatherization or other measures to reduce high electricity usage and reduce your monthly bill.

4. Failure to contact us may result in disconnection of your electric service. Approval of the Consumer Assistance Division of the Maine Public Utilities Commission is not required.

If you have questions, call us at 800-686-4044. If you are not satisfied, call the Consumer Assistance Division of the Maine Public UtilitiesCommission at 800-452-4699.

FAQs

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