Gratitude for our Customers: CMP Celebrates National Customer Service Week

All week, CMP is recognizing the vital role of customer service representatives  

and showing appreciation for its 660,000 customers.  

AUGUSTA, ME – October 9, 2025 – Central Maine Power (CMP), a subsidiary of Avangrid, is proud to celebrate National Customer Service Week from October 6 to October 10, alongside other companies across the country.   

 

At CMP, this week-long event recognizes the dedicated employees who support more than 660,000 customers across Maine. It is a moment to show appreciation for the continued trust of our customers and to thank them for the privilege of serving their communities.  

 

Throughout the week and the remainder of the month, CMP is recognizing customer service representatives and all of the employees who interact with our customers day in and day out. This includes highlighting stories of employees who have gone above and beyond to assist people over the past year.  

 

CMP has more than 100 representatives who staff the company’s Customer Contact Center at all hours and in all weather conditions. They are trained to assist customers in all kinds of situations, from preparing customers before extreme weather strikes to helping customers identify programs that can help lower the cost of their energy bills.  

 

“At CMP, every day is an opportunity to serve our customers with care and commitment, whether it’s a sunny morning or during a storm,” said Linda Ball, President and CEO of CMP. “We’re proud to stand with our communities, helping families manage energy use, lower costs, and find support when they need it most. Providing Customer Service is part of all the roles at our company. Whether you’re a lineworker restoring power, an engineer designing stronger grid infrastructure for an entire neighborhood, or one of our representatives answering customer calls, you are providing customer service. I’m deeply grateful to our entire team for their commitment and dedication.”  

 

As part of this week’s event’s CMP is also announcing its newly appointed Vice President of Customer Service, Mark Morisette, who is stepping into the role following the promotion of Linda Ball to President and CEO last month.  

 

“Customer Service Week is a reminder of our purpose,” said Morisette. “Our team is here to listen, to help, and to make a difference from answering questions to connecting customers with tools and programs that help manage energy costs more effectively. At a time when costs are rising across the board, we are very aware customer affordability is important. That’s why we’re committed to helping customers access flexible payment options and energy efficiency resources.”  

 

CMP offers a range of free digital tools and programs that empower customers to take control of their energy usage and make informed decisions that can lead to immediate savings.  

• Through their online account, customers can sign up for Usage Alerts to receive weekly updates on their energy use and estimated costs. They can also set personal usage targets and get notified if they exceed them.  

• CMP’s Energy Manager digital tool provides a detailed view of daily energy consumption, breaking it down by categories such as heating, lighting, and cooking. It also allows customers to compare their usage with similar households, helping them identify opportunities to reduce costs and improve efficiency. 

 

National Customer Service Week was officially proclaimed in the U.S. by Congress in 1992.  It continues to be observed by companies and organizations worldwide.