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Account Help

Support - Account Help landing page FAQs

Frequently Asked Questions

Reset password emails are sent instantly, if you have not received the reset password email yet, check your spam folder.

  • Click on Log In
  • Follow the instructions as they are displayed to log in or to create your Online Services Login ID and Password.
  • To create a Login ID and Password, you’ll need to enter your account number.
  • From the website, click on the "Sign In / Register" button option in the top right corner on any CMP website page.
  • Make a selection between "Forgot password?" and "Forgot ID?" link options.
  • Enter the Account number OR email address associated with the account.
  • Answer the security question.
  • Enter a new password and confirm your password.
  • Click on submit - you should receive an email instantly.

​(check your spam folder for the reset password email)

Go to our online Order Publications to request frequently used information for your home. You can also view publications and additional materials or print out our order form

Customer Service: 800.750.4000 (7:30 a.m. - 6 p.m., Monday - Friday)

New Service: 800.750.4000 (7:00 a.m. - 4:00 p.m., Monday - Friday) 

Payment Arrangements: 800.686.4044

Deaf and Hard of Hearing (TTY): Dial 711

Dig Safe: 811

Send us an email

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Still Need Help? Give Us a Call

Non Emergency Contacts

800.750.4000
Live Support Hours: Mon-Fri 7:30 a.m. - 6 p.m.
Self-Service Automated Phone Support 24x7
New Service Support Hours (select option 4): Mon-Fri 7:30 a.m. - 4 p.m.

800.565.3181
Live Support Hours: Mon-Fri 7:30 a.m. - 5 p.m.
Self-Service Automated Phone Support 24x7
New Service Support Hours (select option 5): Mon-Fri 7:30 a.m. - 4 p.m.

Use our form to send us an email.

800.686.4044
Self-Service Automated Phone Support 24x7
Live Support Hours: Mon-Fri 7:30 a.m. - 6 p.m.

Emergency Contacts

If you are experiencing an electricity emergency, please contact us at 800.696.1000, or use our online form to report an outage. If you are experiencing a life-threatening emergency, please call 911 immediately.

Use our online form to report an outage.

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