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service and assistance

We strive to provide you with reliable electricity delivery.  Our work doesn’t stop there—we also have many services designed to meet the variety of needs you or your family members may have:

Friend Alert
Our Friend Alert Third Party Notification service offers you extra peace of mind.  A friend, agency or organization you designate will receive a copy of any important notices we may send to you.  For more information, please call CMP at 1-800-750-4000.

Hearing and Speech Impairment Assistance
If you use a telephone (TTY) device in your home, just dial 711 and ask the Maine Relay Service operator to contact CMP at 1-800-750-4000.

Electricity Lifeline Program
The Electricity Lifeline Program (ELP) offers qualified low-income customers a credit on their electric bill. This credit is based on household income and estimated electricity usage. This credit is applied to your bill in one lump sum.  See our fact sheet for more information.

Lifelight Service
Customers with life support systems or other special needs that depend on electricity service will be notified of planned interruptions of service for scheduled maintenance or repairs. And, we'll contact you during unplanned outages with information to help you plan for your needs. Please call our Customer Relations Center if you believe you qualify for this service. See our fact sheet for more information.


Local Community Action Program (CAP) Agencies

Contact your local CAP Agency to appply for benefits to help pay your utility bills.

Augusta Area:
Kennebec Valley Community Action
22 Armory Street
Augusta, Maine  04330
Tel: 1-800-542-8227
Tel:  207-859-1500


Kittery Area:
Kittery Community Center
120 Rogers Road
Kittery, Maine 03904
Tel:  1-800-965-5762
Tel:  207-439-2699
Bangor Area:
Penquis Community Action Program
P.O. Box 1162, 262 Harlow Street
Bangor, Maine  04402-1162
Tel:  1-800-215-4942
Tel:  207-973-3630

Portland Area:
Peoples Regional Opportunity Program
510 Cumberland Avenue
Portland, Maine  04101
Tel:  1-800-698-4959
Tel:  207-553-5900

Bath Area:
Kennebec Valley Community Action
41 Water Street
Wiscasset, Maine  04578
Tel:  207-859-1500

Rockland Area:
Penquis Community Action Program
170 Pleasant Street, Suite A
Rockland, Maine  04841
Tel:  1-800-585-1605
Tel:  207-596-0361

Belfast Area:
Waldo Community Action Partners
P.O. Box 130, 9 Field Street, Suite 303
Belfast, Maine  04101     
Tel:  1-800-498-3025
Tel:  207-338-3025 

Sanford Area:
York County Community Action Corp.
P.O. Box 72, 6 Spring Street
Sanford, Maine  04073
Tel:  1-800-965-5762
Tel:  207-324-5762


Biddeford Area:
Kittery Community Center
15 York Street / Building 9
Biddeford, Maine 04005
Tel:  1-800-965-5762
Tel:   207-283-2402


South Paris Area:
Community Concepts, Inc.
P.O. Box 278
South Paris, Maine  04281
Tel:  1-800-866-5588
Tel:  207-743-7716
Ellsworth Area:
Washington Hancock Community Agency
P.O. Box 299
Ellsworth, Maine  04605
Tel:  1-800-828-7544
Tel:  207-664-2424

Skowhegan Area:
Kennebec Valley Community Action Program
26 Mary Street
Skowhegan, Maine  09476
Tel:  1-800-542-8227
Tel:  207-859-1500


Farmington Area:
Western Maine Community Action Corp.
P.O. Box 200
East Wilton, Maine  04234
Tel:  1-800-645-9636
Tel:  207-645-3764
Waterville Area:
Kennebec Valley Community Action Program
97 Water Street
Waterville, Maine  04901
Tel:  1-800-542-8227
Tel:  207-859-1500


more information

If you are interested in learning more or enrolling in any of these free services, contact us or call us at 1-800-750-4000.