Central Maine Power Company, 83 Edison Drive, Augusta, ME 04336
Contact: John Carroll
Central Maine Power Customer Satisfaction is Tops in the Region Among Large Utilities for the Fourth Consecutive Year
J.D. Power and Associates 2011 Residential Customer Satisfaction Study ranks CMP No. 1 in the east among large utilities
AUGUSTA, Maine, July 15, 2011 — Central Maine Power Company (CMP) has been ranked No. 1 in residential customer satisfaction among large electric utilities in the east for the fourth year in a row. J.D. Power and Associates, a global marketing information services company, released their rankings based on their 2011 Residential Customer Satisfaction Study. CMP has been ranked No. 1 by J.D. Power and Associates every year since 2008.
The J.D. Power and Associates 2011 Electric Utility Residential Customer Satisfaction StudySM noted that improvements in utility operations and customer communications were important to overall customer satisfaction levels. The 2011 Electric Utility Residential Customer Satisfaction StudySM is based on responses from more than 98,000 online interviews conducted from July 2010 through May 2011 among residential customers of the 124 largest electric utility brands across the United States, which collectively represent more than 93 million households. For more information on electric utility ratings, please visit the J.D. Power and Associates website.
“We focus on providing great service, so I’m grateful our customers appreciate the result,” said Sara Burns, CMP President and CEO. “We’re also investing nearly half a billion dollars this year alone to enhance reliability and incorporate smart grid technology because we want to keep improving the customer experience.”
Burns said that the company is engaged in several initiatives that promise continued, broad benefits for customers and the Maine economy:
• Work began last year on a $1.4 billion project to modernize the backbone of the company’s high voltage grid.
• With the support of a $96 million federal grant, CMP is replacing nearly 620,000 meters with new digital smart meters linked by two-way wireless communication.
• The company’s ownership by Iberdrola provides the expertise and resources of a leading global utility.
• A five-year agreement with regulators will provide stable rates and enhanced maintenance spending for better service reliability through 2013.
“This is an exciting time for our business and our employees,” said Burns. “I’m pleased that our customers continue to say we’re doing the right things.”
About J.D. Power and Associates: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About CMP and Iberdrola USA: CMP, a subsidiary of Iberdrola USA, is Maine’s largest electricity transmission and distribution company, serving more than 600,000 customers. The company has been ranked #1 in customer satisfaction three times by J.D. Power and Associates. Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company.
For more information, visit www.cmpco.com and www.iberdrolausa.com.