Smart Meters

A Smart Meter helps you know your own power

Smart Meter Basics

Smart Meters are the standard for our customers. A Smart Meter uses electronic technology to measure your electricity use. Unlike older meters, however, a Smart Meter stores hourly readings electronically instead of using dials to show just the total use. Each day, the meter sends readings to us by a low power radio signal.

For more information, see our frequently asked questions below, or you can call 800.750.4000 for assistance.

Smart Meters offer convenience and savings for you

  • Smart meters make bills more accurate because we receive usage information every day, reducing the need for estimated bills.
  • Pinpointing power quality issues allows for faster diagnosis and response.
  • Customers opening a new account or closing an existing account will see a faster turn around in making changes to their account.  
  • More and better information to help you save. With the Energy Manager service, you'll get a detailed account of your energy use on our website.
  • Identify outages faster when big storms hit and verify when power has been restored.
  • Usage Alerts that text, email and/or phone message you with information about your energy usage.

Important information if you opt out of a smart meter:

  • The initial fee will be billed to you upon selection of your option.
  • Income qualified customers may receive a discount.
  • In most cases, the Smart Meter is installed in the location of your old meter. You may choose to relocate your meter at your expense.  View our Terms and Conditions

The radio in our Smart Meters is similar to other common electronics such as wireless Internet systems, laptop computers, and baby monitors. Our meters comply with safety and operating standards set by the Federal Communications Commission. Customers who don’t want a standard meter can choose between two non-standard, special options.

CHOOSE SMART
METER OPTIONS


Please read the Frequently Asked Questions below for additional information.

FAQs

  • Is it really beneficial for me to switch to LED or CFL light bulbs?  
  • How can I save on energy around my home?  
  • Do we offer energy efficiency programs?