(Revised and Effective – September 24, 2015)
This Privacy Statement describes, among other things: (i) the types of information we collect from you
when you use the Central Maine Power website, www.cmpco.com (the “Site”); (ii) how we use the
information we collect; and (iii) with whom and why we share it.
By accessing and continuing to use the Site after having an opportunity to review this Privacy Statement,
you accept the Privacy Statement in its entirety and without modification and consent to our collection,
use and sharing of the information as described herein. If you do not agree with this Privacy Statement,
please do not use the Site.
Information for Users of Energy Manager, AutoPay, eBill and other ancillary products and services. If
you register for and use our Energy Manager portal, AutoPay, eBill or other ancillary products and
services, our collection and use of your information via those products and services may be subject to
separate or additional terms & conditions.
What Information Do We Collect?
We collect information in two ways: (1) directly from you when you provide it to us using the Site; and
(ii) automatically through use of technology as you navigate and use the Site.
Information You Provide Us
We collect a variety of information that you provide to us when accessing and using the Site. Such
information may include your name, account number, email address, phone number, address and
payment information. For example, to enable you to make a payment, register for automatic payment
or sign up for a SimplePay payment plan, you may provide us with your name, account number, email
address, bank account and routing numbers, address, phone number and bank name. To report an
electricity outage, you may provide us with your name, account number, address and phone number.
We also enable you to contact us via email. We do not, however, control the information you provide to
us via email and cannot guarantee such information will be kept confidential. As a result, please do not
submit any personal information or other information that you deem to be confidential or sensitive via
Information Collected Through Technology
Using automated means, such as cookies and web beacons, we may collect certain information from you
as you are using the Site. The information we collect in this manner may include IP address, browser
type, device type, operating system, page views, referring URLs, destination URLs, dates and times of
site visits and other information. A cookie is a text file that websites send to a user’s computer or other
Internet-connected device to uniquely identify the device and browser or to store information or
settings in a browser. A web beacon, also known as an Internet tag or pixel tag, links web pages to web
servers and their cookies and may be used to transmit information collected through cookies back to a
Most web browsers automatically accept cookies, but browser settings can be changed to prevent
certain cookies from collecting information. Disabling cookies does not necessarily disable the use of all
cookies, pixel tags, web beacons and other technologies that collect information.
How Do We Use the Information We Collect?
We use the information you provide to us in several different ways, including:
- Responding to and communicating with you about your questions and comments
- Provide you with services you are requesting, including, facilitating payments, sending you
publications, managing your account and reporting electricity outages.
- Operating, evaluating and improving our Site and services
- Performing data analyses (including data analyses performed by third parties for research
and energy saving initiatives)
- Sharing information with our affiliates and subsidiaries, unless prohibited by law
- Complying with applicable legal requirements, relevant industry standards and our policies
- For other business purposes.
Who Do We Share Information With?
We do not sell or otherwise disclose the information we collect to unrelated third parties, except as
described in this Privacy Statement or otherwise disclosed when the information is provided. We share
information we collect with affiliates and third party service providers who assist us in connection with
operating our business and maintaining and improving the Site and our services.
Google Analytics is among the third party vendors to whom we may disclose your information. Please
see http://www.google.com/policies/privacy/partners/ for information about how Google may use your
information and how you may be able to control the information sent to Google.
Compliance with Law and Safety
We may disclose the information we collect if we reasonably believe we are required to do so by law,
regulation or other government authority or to protect the rights and property of us or the public. We
may also cooperate with law enforcement and regulatory agencies in any official investigation and we
may disclose information to the relevant agency in doing so.
Notwithstanding anything else in this Privacy Statement, we may use, share and disclose aggregate and
statistical information (i.e., non-personal information) for any lawful purpose.
We may share information in connection with any corporate transaction, including any merger,
consolidation, restructuring, the sale of stock and/or assets, or other corporate change or financing
transaction including, whether during the course of any due diligence process or otherwise.
Third Party Websites
Our Site may link to third party sites. We do not control and are not responsible for the privacy policies
and practices of these third parties. As a result, we recommend that you carefully review any applicable
third party privacy practices because they may differ from our own. Any link to a third party website
does not constitute an endorsement by Central Maine Power.
We have implemented measures designed to secure your information from accidental loss and from
unauthorized access, use and disclosure. However, the transmission of information via the Internet is
never completely secure. We cannot guarantee the security of your information transmitted to our Site
and any transmission of information is at your own risk. We are not responsible for circumvention of any
privacy settings or security measures contained on our Site.
Changes in Privacy Statement
From time to time we may update this Privacy Statement. You should visit this page periodically to
review any such changes to the Privacy Statement. Your continued use of the Site will be subject to the
terms of the then-current Privacy Statement.
This Privacy Statement and your use of the Site will be governed by and construed in accordance with
the laws of the state of Maine, without giving effect to its conflicts of law provisions. By accessing or
using the Site, you consent and submit to the exclusive jurisdiction and venue of the state and federal
courts located in Maine. A printed version of this Privacy Statement will be admissible in judicial and
administrative proceedings based upon or relating to this Privacy Statement to the same extent and
subject to the same conditions as other business documents and records originally generated and
maintained in printed form.
In the event that any provision of this Privacy Statement conflicts with applicable law, rule, regulation or
order or if any provision is held invalid by a court with competent jurisdiction, then such provision will
be deemed to be restated to reflect as nearly as possible our original intentions, and the remainder of
this Privacy Statement will remain in full force and effect. Any failure by us to insist upon or enforce
strict performance of any provision of the Privacy Statement or to exercise any right under the Privacy
Statement will not be construed as a waiver or relinquishment of our right to assert or rely upon any
such provision or right in that or any other instance, rather, the same will be and remain in full force and
If you have questions or comments about CMP's Internet policies, you can contact us at:
Corporate phone number is (207) 623-3521 or Central Maine Power Co., 83 Edison Drive,