Central Maine Power Highlights New Services as it Prepares for Summer Storms
Outage Alerts and enhanced Outage Central web site offer customers more information
FOR IMMEDIATE RELEASE
Augusta, Maine, July 12, 2016 – Central Maine Power Co. (CMP), a subsidiary of AVANGRID Inc. (NYSE: AGR), is encouraging customers to sign up for its new Outage Alerts service to get the information they need – including estimated restoration times – during an outage. The company also continues to add new features to the Outage Central section of its web site as it prepares to respond should summer storms disrupt power.
“Thousands of customers have signed up for Outage Alerts since we introduced it last year, and they get automatic updates about service interruptions that affect their home or business,” said Gail Rice, spokesperson for Central Maine Power. “Outage Alerts is one of the most popular new services we’ve offered in years, and our smart meters make it possible. Customers love the information it provides, and they can tailor the service to their own specific needs.”
Customers can choose to receive outage alerts by phone, text message, e-mail, or any combination of the three. CMP will notify enrolled customers when it detects an outage and provides an estimated restoration time. Customers will receive an updated alert should the estimated restoration time change, along with a final alert once power has been restored. More information on Outage Alerts is at https://www.cmpco.com/youraccount/aboutalerts.html.
The company has also made improvements to Outage Central, the portion of its web site devoted to outage information at http://www.cmpco.com/Outages/default.html.
“Our new outage map is much more informative and user-friendly, and we’ve added estimated restoration times to both the map and to the on-line outage list,” said Rice. “Best of all, Outage Central is mobile-friendly so customers can get information on their smart phones and tablets.”
CMP continues efforts to make its energy grid more resilient to storm damage through its tree care and system inspection and maintenance programs, both of which take place on a five-year cycle.
“These programs have reduced the frequency and duration of outages, but severe weather can still cause problems,” said Rice. “We’re ready, and we want customers to be ready, too.”
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About Central Maine Power Company (CMP): Central Maine Power Company (CMP) is a subsidiary of AVANGRID, Inc. (NYSE:AGR). As Maine’s largest electricity transmission and distribution utility, CMP serves 620,000 homes and businesses, representing about 80% of Maine’s customer base. J.D. Power and Associates has ranked the company #1 in customer satisfaction seven times. For more information, visit www.cmpco.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) is a diversified energy and utility company with $31 billion in assets and operations in 25 states. The company operates regulated utilities and electricity generation through two primary lines of business. Avangrid Networks includes eight electric and natural gas utilities, serving 3.1 million customers in New York and New England. Avangrid Renewables operates 6.3 gigawatts of electricity capacity, primarily through wind power, across the United States. AVANGRID employs 7,000 people. The company was formed by a merger between Iberdrola USA and UIL Holdings Corporation in 2015. IBERDROLA, S.A. (Madrid: IBE), a worldwide leader in the energy industry, owns 81.5% of AVANGRID. For more information, visit www.avangrid.com.
Central Maine Power