Central Maine Power Company, 83 Edison Drive, Augusta, ME 04336 (207) 622-NEWS
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Central Maine Power three years at No. 1 in customer satisfaction
J.D. Power and Associates annual residential customer satisfaction ranks CMP #1 in the east among large utilities
AUGUSTA, Maine, July 14, 2010 — Central Maine Power Company (CMP) was ranked No. 1 in residential customer satisfaction among large electric utilities in the east for the third year in a row, according to an annual study by J.D. Power and Associates, a global marketing information services company. CMP was also ranked No. 1 in residential customer satisfaction in 2009 and 2008. In addition, the company received a No. 1 ranking in business customer satisfaction among electric utilities in the east in the J.D. Power and Associates 2009 Electric Utility Business Customer Satisfaction Study.
The J.D. Power and Associates 2010 Electric Utility Residential Customer Satisfaction StudySM noted that efforts by utilities to assist customers with overdue balances and improve communications with customers during power interruptions contributed to higher levels of customer satisfaction. The 2010 Electric Utility Residential Customer Satisfaction StudySM is based on responses from more than 85,000 online interviews conducted from July 2009 through May 2010 among residential customers of the 121 largest electric utility brands across the United States, which collectively represent more than 93 million households. For more information on electric utility ratings, please visit the J.D. Power website.
“We focus on providing great service and keeping our employees safe every day, so I’m grateful our customers appreciate the result,” said Sara Burns, CMP President and CEO. “We’re also investing $1.6 billion in smart grid technology and system upgrades to enhance reliability, service, and consumer features, because we want to keep improving the customer experience.”
Burns said that the company is engaged in several initiatives that promise continued, broad benefits for customers and the Maine economy:
• Work on a $1.4 billion modernization of the company’s electric grid is set to begin this summer.
• With the support of a $96 million federal grant, CMP is beginning the replacement of 620,000 meters with new smart grid technology.
• The company’s ownership by Iberdrola U.S.A. provides the expertise and resources of a leading global utility.
• A five-year agreement with regulators will provide stable rates and enhanced spending on reliability through 2013.
“This is an exciting time for our business and our employees,” said Burns. “I’m pleased that our customers continue to say we’re doing the right things.”
About J. D. Powers and Associates: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About Central Maine Power Company (CMP): Central Maine Power Company, a subsidiary of Iberdrola USA, is Maine’s largest electricity transmission and distribution utility. The company delivers about 9 billion kilowatt hours of electricity annually to more than 600,000 homes and businesses, representing about 80% of Maine’s annual consumer sales of electricity. The company has been ranked #1 in customer satisfaction three times by J.D. Power and Associates. Iberdrola USA, part of the Spanish-based Iberdrola Group, serves nearly 3 million gas and electric customers in five northeastern states through six subsidiaries in the region including CMP. For more information, visit cmpco.com.