Central Maine Power Company, 83 Edison Drive, Augusta, ME 04336 (207) 622-NEWS
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Release: Immediate - An Energy East Company
Central Maine Power tops J.D. Power and Associates residential customer satisfaction survey for second straight year
AUGUSTA, Maine, July 16, 2009 — Central Maine Power Company (CMP) was ranked No. 1 in residential customer satisfaction among large electric utilities in the east for the second year in a row, according to an annual study by J.D. Power and Associates, a global marketing information services company.
The J.D. Power and Associates 2009 Electric Utility Residential Customer Satisfaction StudySM noted that lower bills and fewer power outages correlate with higher levels of satisfaction for residential customers. The 2009 study was based on responses from more than 79,500 online interviews among residential customers of the 121 largest utility brands across the United Sates, which collectively serve more than 92 million households. The study was conducted from July 2008 to May 2009. For more information on electric utility ratings, please visit the J.D. Power website.
CMP has received two previous No. 1 rankings from J.D. Power and Associates. CMP was given the No.1 ranking from residential customers in the eastern region in the J.D. Power and Associates 2008 Electric Utility Residential Customer Satisfaction StudySM. Earlier this year, the company was ranked No. 1 in business customer satisfaction among electric utilities in the east, according to the J.D. Power and Associates 2009 Electric Utility Business Customer Satisfaction StudySM.
“We focus on giving customers great service, keeping our employees safe, and investing to keep our system reliable,” said Sara Burns, CMP President and CEO. “This is our third No. 1 ranking from J.D. Power and Associates in two years, so our approach seems to be working for customers. I’m extremely proud of our employees for this accomplishment.”
Burns said that the company is engaged in several initiatives that promise continued, broad benefits for customers and the Maine economy:
Work is underway to begin a $1.5 billion modernization of the state’s electric grid in 2010.
Integration with the new parent company, Iberdrola, is bringing the expertise and resources of a leading global utility and a world leader in renewable energy to Maine.
Customers are guaranteed stable rates through 2013.
A recent doubling of the annual investment in inspections and maintenance will enhance service reliability for customers throughout its service area.
“This is an exciting time for our business and our employees,” said Burns. “I’m pleased that our customers continue to say we’re doing the right things.”
About J. D. Powers and Associates: Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About CMP: Central Maine Power, a subsidiary of Energy East Corporation, operates more than 25,000 miles of power lines and other facilities that deliver electricity to 80 percent of Maine’s population. Web site: www.cmpco.com.
About Energy East: Energy East Corporation is a respected, super-regional energy services and delivery company serving about 3 million customers throughout upstate New York and New England. By providing outstanding customer service and meeting customers’ energy requirements in an environmentally responsible manner, Energy East will continue to be a valuable asset to the communities we serve. The company has since September 2008 been part of the Spain-based Iberdrola Group, the world's fifth largest utility and number one in wind power.
— CMP —